Frequently Asked Questions

Using this web site

We hope you find our web site easy to use. We've created the web site to be familiar to visitors who have used eCommerce web sites before. If you are new to shopping online please read the following brief summary of how to use the "shopping cart" system. And if you need any further assistance or have any suggestions to how we can make things even easier for you, please don't hesitate to contact us.

Browsing our product catalogue

Use the category buttons on the left hand side, located under the "Browse Products" heading to browse through our online catalogue.

Making purchases

We use a "shopping cart" to keep track of the items you are interested in purchasing. When you find a product you would like to purchase you can add it to your cart using the "Add to cart" button provided. To review the items in your shopping cart, or to finalize your order when you have finished shopping, use the "View Cart" links at the top right or left-hand side. You are then presented with a list of the items currently in your shopping cart and the total cost for the order. You can change the quantities of items or remove items from your cart using the controls provided. when you are done click on the payment type of your choice and follow the on-screen prompts to make your payment choices and finalize your order. If you need any assistance or prefer to make your purchase over the phone, fax or email please do not hesitate to contact us. Because of  fees and packaging costs there is a minimum product purchase of $10.00 not including postage.

Privacy Policy

Sewing Selections takes privacy very seriously. To help ensure your privacy, we use the most up-to-date SSL Encryption technology to keep your personal information as secure as possible (always look for the padlock at the bottom right hand of the page on checkout). This includes your billing, credit card, and account information; none of this can be intercepted and read as it travels to our system.

We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. We will not release any of your personal information to a third party. So you do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping with us. We do, on occasion, send out an email announcement to inform our customers when we add new items or offer sales or discounts on our website; once again, those email addresses are not shared with anyone else.

If you have any questions regarding our privacy notice, please contact us.

Shipping

Sewing selections will post anywhere within Australia. We do not charge for handling. The postage charge will be based on your location and the weight of your order, it is calculated by Australia Post, then displayed to you on screen before you confirm your order.

We wrap all orders safely and securely, but at the same time try to keep the wrapping weight down where possible. We all hate to pay postage and like to squeeze a bit more in for our money.

Your order will be sent to you with all possible haste. We post once a day Monday to Friday. If for some unforeseen reason we do not have in stock the product(s) you have ordered we will contact you.

 Occasionally we are not sure why, some orders go through with no postage cost, you will be charged the actual postage cost.

Please note that Sewing Selections is not in a major city and if you require Express Post it will not be overnight delivery. Also if you want Express Post and pay by direct deposit your parcel will not be sent until payment shows up in our bank account. If you require your express parcel to be posted the same day, Monday to Friday you need to order before 11am NSW time.

Pickup is available from Narromine, NSW, with prior notice, during Monday to Friday working hours, 9am to 5pm. Not on public holidays.

How we handle payment

All prices, postage and product, are in Australian dollars and include GST. We accept Australian Credit Card (Mastercard or Visa) and Direct Deposit (With direct deposit, orders will not be sent until correct money shows in our bank account). Please use your order number as reference when making a payment.

If you have any questions not answered by our FAQ then please don't hesitate to Contact us